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How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad payments, and keep the lobby secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

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930k How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We encrypt payment data in transit, store account records on secure servers, and limit internal access to staff who need it for support or compliance. Session cookies expire when you log out, and you can clear device data from your browser anytime.

Payment Security

When you deposit via bKash, Nagad or Rocket, we receive only a transaction reference and confirmation code—never your wallet PIN or password.

Cookie Use

Essential cookies keep you logged in and remember your language preference. Optional cookies track which games you open most often so we can surface them faster next session.

Data Retention

We keep transaction logs and account activity for the period required by financial record-keeping rules, typically three years from your last session.

Your Rights

Request a copy of your data, ask us to correct errors in your profile or payment history, or submit a deletion request to close your account and remove personal records.

CONTACT US

How to Reach Our Privacy Team

If you want to view your data, update your details, or request account deletion, reach us through any of these channels. We respond to privacy requests within five business days and confirm receipt within 24 hours.

Live Chat Open the chat icon in the account menu to speak with our support team about data requests, correction of payment records, or deletion of your account history. Available every day from morning through late evening Bangladesh time.
Email Support Send your privacy request to our support address with your registered mobile number and the specific action you need—view your data, correct a detail, or close your account permanently. We confirm receipt and process within five business days.
Account Settings Log in and navigate to account settings to update your mobile number, change your password, review recent sessions, or disable marketing messages. For full data export or deletion, contact support directly with your request.

Privacy Policy Questions

We collect your mobile number, payment wallet references for bKash, Nagad and Rocket, device identifiers, IP address, session timestamps, and the games you open. This data runs your account, processes deposits and withdrawals, and helps us spot unusual activity.

Yes. Contact support with your registered mobile number and request a data export. We send a file containing your profile, transaction history, session logs, and preference settings within five business days of your request.

Log in, withdraw any remaining balance, then contact support and ask for permanent account deletion. We close the account immediately, delete personal records after the regulatory retention period ends, and confirm the timeline by email to your registered address.

We share transaction data with payment processors so they can route your bKash, Nagad and Rocket deposits. We do not sell your data to advertisers or data brokers. If required by Bangladesh law or court order, we disclose only what is legally compelled.

Essential cookies keep you logged in and remember your language. Optional cookies track game preferences and lobby navigation. Disable optional cookies in your browser settings; the lobby still works, but you lose personalized game suggestions and faster load for your favourite tables.

Active account data stays as long as you use the platform. Transaction logs are retained for three years after your last session to meet financial record-keeping rules. After that period, inactive accounts and associated personal data are deleted unless you request otherwise.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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